About Our Matcha
Where is your matcha produced?
Whisk Matcha is sourced from the lush, green rolling hills of Uji, Kyoto in Japan. Uji to matcha is like Bordeaux to wine; it's the wellspring for premium matcha production. Given the areas historical tradition, geographic latitude, humidity, enriched soil and unique cultivar - Uji matcha stands out from any other matcha-producing region in Japan and around the world.
What is Uji matcha?
Only matcha grown, harvested and processed in Uji can be called Uji matcha. Whisk matcha is 100% Uji matcha. What's so special about it? The distinctive taste and deep aroma. It tastes less grassier than the matcha from other regions, and works extremely well in baking.
How is matcha different from regular green tea?
Firstly matcha tea leaves are grown in shade prior to harvest; secondly dried tea leaves (Tencha) are ground into micro-fine powder; lastly matcha can be dissolved in water so the whole tea leaves are consumed.
What's so special about your matcha?
Whisk Matcha works directly with tea artisans from Kyoto, so authenticity and freshness are guaranteed. We only handpick the best young buds, so it's nothing commercialized. Whisk Matcha is also a purveyor of matcha benefits and striving to incorporate premium matcha into modern healthy lifestyle.
I concerned about radiation in Japanese tea. Is your matcha safe to consume?
After the disastrous earthquake and meltdown of the Fukushima Daiichi Power Plant in Japan 6 years ago, people still have concerns in regards to radioactive particles remain in water and soil. Japan has a very strict measurement for radiation residue level, and most of the tea-producing prefectures have not been detected any residue.
Each country or region has its own maximum level of Becquerel acceptable for human consumption.
USA: 1200 Bq
Canada: 1000 Bq
International Codex: 1000 Bq
EU: 500 Bq
Japan: 100 Bq
Whisk Matcha is sourced directly from Uji region, Kyoto, Japan, where radiation has never been detected since the disaster.
Radiation test report is available upon request.
Japan Ministry of Health, Labour and Welfare. (2014). Levels of radioactive contaminants in foods tested in respective prefectures. Retrieved from http://www.mhlw.go.jp/english/topics/2011eq/index_food_radioactive.html.
Richard Lloyd, P. (2011). Radiation from Fukushima found in green tea. Times, The (United Kingdom), 36.
U.S. Food and Drug Administration. (2014). FDA response to the Fukushima Dai-ichi nuclear power facility incident. Retrieved from http://www.fda.gov/newsevents/publichealthfocus/ucm247403.htm.
Why is your matcha more expensive than some others?
There are expensive wine and cheap wine; same with matcha. Region, cultivar, planting technique, harvest time, fertilization management, and sometimes even steaming temperature control can make a huge difference in the taste and texture of the final product. Whisk matcha is committed to offering world-class quality matcha that is delicious, beautiful and healthful.
Why is Pinnacle Gold a lot more expensive than your other organic grades?
Pinnacle Gold matcha is made from the rarest, most precious cultivar called Asahi, planted and cared by very experienced and dedicated matcha growers. What do you get? A bowl of electric green, luxurious, elegant, mellow, chlorophyll-packed goodness for your mind and body.
Why isn't Pinnacle Gold organic?
Since Asahi single cultivar is very rare and precious, the quantity is too limited to get it organically certified. However our Tencha artisans only use the most natural fertilizer to grow Pinnacle Gold because any industrial strength fertilizers, strong pesticides or herbicides will simply kill this plant.
I'm very new to matcha. Which one should I start trying?
I would recommend to start with our organic grades, and ask yourself why you want to try matcha. If it's for the health benefits, I'd suggest you add our Organic Ceremonial matcha to your water bottle everyday without adding any sweetener; if you simply want to enjoy matcha as a treat, I'd suggest you make matcha into a latte, or add some sweetener and/or cream or other alternative to it. Just think about how you enjoy a cup of coffee and follow the style of same route.
Once you've gotten used to the taste and crave a stronger version, I then invite you to try our Pinnacle Gold grade. It will be a totally different experience.
It's my first time trying matcha, but I find matcha tastes bitter when drinking straight?
Firstly, please ensure the right grade is used when drinking it as clear tea. Usually culinary grade matcha is not suitable for drinking. All grades of Whisk Matcha can be made into clear tea without the need of adding additional sweetener. Secondly, matcha powder to water ratio is crucial; the higher the grade, the less water required. Lastly, just like wine and black coffee, enjoying matcha is an acquired taste that comes over time. Perhaps try adding it to your smoothies at first and then gradually take it to the next level.
Why don't you have a culinary grade matcha?
We love the intensely-deep green color of our matcha. Most culinary grade matcha is from late harvest tea leaves resulting in a brown/yellowish powder. Whisk Organic Everyday is economical enough for baking goods. If you're a professional baker, please contact us for a bulk discount as we do carry Organic Everyday in 1kg package.
How much caffeine does matcha have? Can it keep me alert like coffee does?
Matcha contains roughly 25mg of caffeine per serving (1 teaspoon), which is about 1/3 the caffeine of a cup of brewed coffee. The caffeine in matcha is released gradually over time instead of all at once - as is the case with espresso or drip coffee. The caffeine in matcha lasts an average of 3-6 hours (without jitters or a sudden crash in energy).
How to brew matcha?
Please refer to Sip & Learn -> Matcha Preparation
How to store matcha?
Unopened tin should be stored in a dry cool place, preferably a refrigerated environment. Once opened, keep it in an airtight container, and store it away from direct sunlight and strong odor.
Which products have subscription service?
What perks come with your subscription service?
We offer 20% off for all subscribed items and automatically charge and deliver to your doorstep according to your preference.
Can I cancel my subscription?
Yes you simply need to send us a quick email to email@example.com, and we will cancel it for you.
Can I change my subscription order or delivery time?
Yes you can manage orders from your subscription portal. You can add items, change delivery time, or skip your order.
Where do you ship to?
Currently we only ship to Canada and the United States.
When is my order shipped?
We ship within 24 hours of the order being placed on business days; 48 hours on weekends, holidays or high volume period.
How long will it take to get my order?
All domestic orders (in Canada) are shipped and delivered within 2-5 business days, U.S orders are shipped and delivered within 5 - 8 business days.
How much is your shipping cost?
We work hard to lower our shipping costs to pass those savings onto you. Right now, we offer free shipping within Canada for orders $50 and over. U.S. shipping rate will be calculated upon checkout.
Is my personal and payment information safe on your website?
Absolutely! We take security seriously! Our online store is McAfee Security
and SSL security certified, so your information is well-protected. We will NEVER share or reveal your personal information without your consent.
How do I return an item and receive a refund?
Returns and exchanges are accepted within 30 days of purchase. Additionally, for food items, such as matcha, we only accept returns and exchanges for defective* products that are unused and in their original packaging. For non-food items, we only accept returns and exchanges for defective* products that are unopened and in their original packaging. Please email firstname.lastname@example.org for more details.
Do you have a wholesale program?
Yes, we do. We have organic matcha available in 1kg package for cafe, bakery or juicery. If you're interested in carrying our products in your store, we also have affiliate program available.
Please refer to Partnership Program page or email email@example.com for more information.